The identification of problems at Apotek Keluarga shows that there are some problems such as Standard Operating Procedures (SOPs), the volume of sales of nonprescription medications is 99%, there is no distinction in the manual recording of daily sales of cash and non-cash, room layout is not optimal, it does not yet support qualified IT program and the lack of human resources. This activity was conducted by using a continuous quality improvement model of Deming cycle; Plan-Do Check-Act. Quality team FKM UI and pharmacy technician of Apotek Keluarga worked together to implement this project from October to mid-December 2015. The development of SOP is a quality improvement program that is most possible to be done quickly. SOP is the management information system that gives assurance that activities related to quality have been carried out appropriately according to the procedures that have been planned and approved and one of the indicators used to evaluate the quality of care. SOP made in this activity is related to the SOP service flow and the recording of non-cash sales. The trial results showed a difference between the SOP average of about two minutes between services following the SOP and which do not, and all non-cash transactions are well documented. SOP is considered effective for improving the processing time of service, providing clear guidelines for services measures, and providing a clear path so that the non-cash sales can also be well-documented. However, the team’s quality improvement program must continue to be performed at regular intervals, so the Apotek Keluargaare advised to continue to monitor the implementation of the SOP on an ongoing basis and improve on other issues.

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