Collaborative Knowledge Management:Examining the Challenges in the Rural Banking Industry in the Eastern Region of Ghana

Volume 2, Issue 3
NICODEMUS OSEI OWUSU
Published online: 18 June 2016
Abstract
In todays global world, the business need to collaborate in knowledge management has become more important since more than ever before. However, in practice, implementing such collaboration has been challenging. Thus, this study examines these challenges associated with Collaborative Knowledge Management (CKM) in the rural banking industry in Ghana. The study is quantitative, with 105 employees surveyed. The study results indicate that challenges indeed exist, and amongst them are Mistrust; fear of loss of autonomy; different business cultures with different power structures; different funding cycles causing different creditworthiness; difficulty in combining skills due to different knowledge levels; and finally, difficulty in coordinating affairs with full management commitment. However, the study also revealed that the individual respondents opinions on challenges are contingent upon their demographic features. In view of these, it is recommended that management must commit itself to the task through communication and put into place the appropriate rewards and incentives for knowledge management activities. Also, employees need to develop knowledge management skills through training to participate effectively. The conclusion is that without an appropriate culture and management commitment, the challenges connected with implementing collaboration in knowledge management should not be underrated.
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To Cite this article
Owusu, N. O. (2016). Collaborative knowledge management: Examining the challenges in the rural banking industry in the eastern region of Ghana. International Journal of Humanities, Arts and Social Sciences, 2(3), 111-120
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