This research aims to analyze and explain the phenomenon of the effects of digital communication in more detail. We will examine the relationship between digital communication tools and stress and whether this stress can impact staff productivity. Therefore, we will answer the central research question: how stress-induced by digital communication tools can influence productivity? To answer this we have developed a conceptual model of stress due to digital communication which is based on Transactional Theory (Lazarus & Launier, 1978), Transaction-Based Models (TBM) (Tarafdar, Tu, Ragu-Nathan, & Ragu-Nathan, 2007), The Technostress Phenomen (Ragu-Nathan, Tarafdar, Ragu-Nathan, & Tu, 2008). The qualitative method was used for the exploratory study. The findings indicate the existence of specific factors that create techno-stressors among professionals using IS. These techno-stressors, in turn, cause users to be dissatisfied with their work and weaken the use of IS for their professional tasks. It also indicates that the extent of technical stress experienced by an individual depends on the specific demographics. In addition to this, the model identifies inhibitory mechanisms that organizations can deploy to cushion the causes and consequences of techno-stressors. In this context, and concerning the previous findings, the research theme takes on new meaning by changing E-HRM through digital communication (e-mail, instant messaging, telephone calls).

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Khaoula, S., Khalid, C., & Omar, T. (2020). The impact of stress due to digital communication on productivity: The exploratory study. International Journal of Business and Administrative Studies, 6(4), 201-208 doi:https://dx.doi.org/10.20469/ijbas.6.10003-4