Distributive Justice Towards Innovative Work Behavior with Mediating Effects of Human Resource Management Practices in The Hotel Industry of Pakistan


Volume 6, Issue 3
Uzma Ismail, Muhammad Khalid Pervaiz, Muhammad Saif-ur-Rehman

Published online: 19 June 2020
Article Views: 30

Abstract

Justice is an important element in any organization. Innovative work behaviour and Human Resource Management Practices (HRMPs) are affected by organizational justice (Distributive, Procedural, Interpersonal & informational). For this paper, distributive justice is selected as an independent variable. This paper aims to examine the mediating effect of HRM practices in distributive justice on innovative work behaviour among the hotel industry of Pakistan. In total, 223 personnel were selected from 34 hotels from different cities of Pakistan. The survey instrument was adapted for collecting data. Top/middle management is selected for this study. Therefore, the convenience and purposive sampling technique is adopted. Findings were drawn using descriptive analysis, bivariate correlation, linear regression, and mediation were tested using Prof.Hayes model 4 using SPSS version 25. Results of the study revealed that distributive justice is significantly related to the innovative work behaviour of employees working in hotels, and HRMPs mediates relationship. The findings of this study suggested that distributive justice is an important factor for creating employees’ innovative work behaviour. Further, the top/middle management with higher distributive justice is taken to create new ideas with innovation, which can benefit the hotels and employees. The study provides essential information about the impact of distributive justice on the hotel industry’s innovative work behaviour. The outcomes of this research are expected to improve further research and literature on distributive justice, HRM practices and innovative work behaviour.

References

  1. Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422-436. doi:https://doi.org/10.1037/h0040968
  2. Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267–299. doi:https://doi.org/10.1016/s0065-2601(08)60108-2
  3. Ahmed, M. M., ul Hassan, S., & Shabbir, G. (2018). Effect of human resource component on workers’ performance. European Journal of Business and Management, 10, 104-110.
  4. Akram, T., Haider, M. J., & Feng, Y. X. (2016). The effects of organizational justice on the innovative work behavior of employees: An empirical study from China. Innovation, 2(1), 114–126.
  5. Al-A’wasa, S. I. S. (2018). The impact of organizational justice on the Counterproductive Work Behavior (CWB): A field study conducted in the Jordan Customs Department (JCD). International Journal of Business and Social Science, 9(1), 27–38.
  6. Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: A moderated mediation model. The International Journal of Human Resource Management, 24(2), 330–351. doi:https://doi.org/10.1080/09585192.2012.679950
  7. Almansour, Y. M., & Minai, M. S. (2012). The relationship between organizational justice components and innovative behavior in Arab society. evidence from government department in Jordan. Middle-East Journal of Scientific Research, 12(1), 46–51.
  8. Alzyoud, S., Partington, S., Mitchell, C., & Tom-Dieck, D. (2017). Employee innovation in the hospitality industry: the mediating role of psychological safety. In Council for Hospitality Management Education (CHME’17), Aalborg, Denmark.
  9. Amyan, M. M. (2016). The impact of training on the performance of employees case study search and rescue team: Jordanian civil defense. International Business and Management, 12(3), 49–61.
  10. Awang, R., & Ahmad, W. M. R. W. (2015). The impact of organizational justice on organizational citizenship behavior in Malaysian higher education. Mediterranean Journal of Social Sciences, 6(5), 674–674. doi:https://doi.org/10.5901/mjss.2015.v6n5s2p674
  11. Bagri, S., Babu, S., & Kukreti, M. (2010). Human resource practices in hotels: A study from the tourist state of Uttrakhand, India. Journal of Human Resources in Hospitality & Tourism, 9(3), 286–299. doi:https://doi.org/10.1080/15332841003749227
  12. Bücker, J., & Van Der Horst, E. (2017). Innovative work behavior: To what extent and how can HRM practices contribute to higher levels of innovation within SMEs? In Issues of human resource management. Rijeka, Croatia: Intechopen. doi:https://doi.org/10.5772/intechopen.68433
  13. Chan, S. H., & Kuok, O. M. (2011). A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in Macau. Journal of Human Resources in Hospitality & Tourism, 10(4), 421–441. doi:https://doi.org/10.1080/15332845.2011.588579
  14. Chen, C.-J., & Huang, J.-W. (2009). Strategic human resource practices and innovation performance-the mediating role of knowledge management capacity. Journal of Business Research, 62(1), 104–114. doi:https://doi.org/10.1016/j.jbusres.2007.11.016
  15. Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior and Human Decision Processes, 86(2), 278–321. doi:https://doi.org/10.1006/obhd.2001.2958
  16. Cole, M. W., Pathak, S., & Schneider, W. (2010). Identifying the brain’s most globally connected regions. Neuroimage, 49(4), 3132–3148. doi:https://doi.org/10.1016/j.neuroimage.2009.11.001
  17. Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology, 86(3), 425-445. doi:https://doi.org/10.1037/0021-9010.86.3.425
  18. Damanpour, F., & Gopalakrishnan, S. (1998). Theories of organizational structure and innovation adoption: The role of environmental change. Journal of Engineering and Technology Management, 15(1), 1–24. doi:https://doi.org/10.1016/s0923-4748(97)00029-5
  19. De Jong, J., & Den Hartog, D. (2010). Measuring innovative work behaviour. Creativity and Innovation Management, 19(1), 23–36. doi:https://doi.org/10.1111/j.1467-8691.2010.00547.x
  20. De Spiegelaere, S., Van Gyes, G., De Witte, H., Niesen, W., & Van Hootegem, G. (2014). On the relation of job insecurity, job autonomy, innovative work behaviour and the mediating effect of work engagement. Creativity and Innovation Management, 23(3), 318–330. doi:https://doi.org/10.1111/caim.12079
  21. Devonish, D., & Greenidge, D. (2010). The effect of organizational justice on contextual performance, counterproductive work behaviors, and task performance: Investigating the moderating role of ability-based emotional intelligence. International Journal of Selection and Assessment, 18(1), 75–86. doi:https://doi.org/10.1111/j.1468-2389.2010.00490.x
  22. Dutta, S. (2013). An interactive model of employee entrepreneurial behavior (Phd thesis). Central Michigan University, Mount Pleasant, MI.
  23. Erdogdu, M. (2018). Effect of organizational justice behaviors on organizational silence and cynicism: A research on academics from schools of physical education and sports. Universal Journal of Educational Research, 6(4), 733–741. doi:https://doi.org/10.13189/ujer.2018.060416
  24. Farndale, E., Scullion, H., & Sparrow, P. (2010). The role of the corporate HR function in global talent management. Journal of World Business, 45(2), 161–168. doi:https://doi.org/10.1016/j.jwb.2009.09.012
  25. Flint, D. H., & Haley, L. M. (2013). Distributive justice in human resources management: A multisystem approach. The Journal of American Business Review, Cambridge, 2(1), 50–57.
  26. Folger, R. G., & Cropanzano, R. (1998). Organizational justice and human resource management (Vol. 7). Thousand Oaks, CA: Sage.
  27. Gan, J., L, & Yusuf, H., M. (2018). Does organizational justice influence organizational citizenship behavior among engineers? In Proceedings of the International Conference on Industrial Engineering and Operations Management, Bandung, Indonesia.
  28. Ghosh, D., Sekiguchi, T., & Gurunathan, L. (2017). Organizational embeddedness as a mediator between justice and in role performance. Journal of Business Research, 75, 130–137. doi:https://doi.org/10.1016/j.jbusres.2017.02.013
  29. Gilang, A., M., F., Pradana, M., Saragih, R., & Khairunnisa, R. (2018). Good corporate governance towards employee performance at Indonesian energy company. International Journal Of Business And Economic Affairs, 3(2),48-56. doi:https://doi.org/10.24088/ijbea-2018-32001
  30. Gomes, D., Asseiro, V., & Ribeiro, N. (2013). Triggering employee motivation in adverse  organizational contexts:“going the extra mile” while holding hands with uncertainty? Business and Management Research, 2(1), 41–54.doi:https://doi.org/10.5430/bmr.v2n1p41
  31. Gozukara, I., Yildirim, O., Yildiz, B., et al. (2016). Innovative behavior: Relations with developmental culture, psychological empowerment, distributive justice and organizational learning capacity. International Business Research, 9(10), 186–200.
  32. Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9–22. doi:https://doi.org/10.2307/257990
  33. Greenberg, J. (2006). Losing sleep over organizational injustice: Attenuating insomniac reactions to underpayment inequity with supervisory training in interactional justice. Journal of Applied Psychology, 91(1), 58-69. doi:https://doi.org/10.1037/0021-9010.91.1.58
  34. Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268-279.doi:https://doi.org/10.1037/0021-9010.87.2.268
  35. Hazzi, O. A. (2012). Organizational justice: The sound investment in organizations. European Journal of Economics,Finance and Administrative Sciences, 52, 163–169.
  36. Hee, O. C., & Jing, K. R. (2018). The influence of human resource management practices on employee performance in the manufacturing sector in Malaysia. International Journal of Human Resource Studies, 8(2), 129–147.doi:https://doi.org/10.5296/ijhrs.v8i2.12826
  37. Hendry, C., & Pettigrew, A. (1990). Human resource management: An agenda for the 1990s. International Journal of Human Resource Management, 1(1), 17–43. doi:https://doi.org/10.1080/09585199000000038
  38. Hitt, M. A., Keats, B. W., & DeMarie, S. M. (1998). Navigating in the new competitive landscape: Building strategic flexibility and competitive advantage in the 21st century. Academy of Management Perspectives, 12(4), 22–42.doi:https://doi.org/10.5465/ame.1998.1333922
  39. Hoque, A., Awang, Z., Siddiqui, B. A., & Sabiu, M. S. (2018). Role of employee engagement on compensation system and employee performance relationship among telecommunication service providers in Bangladesh. International Journal of Human Resource Studies, 8(3), 19–37. doi:https://doi.org/10.5296/ijhrs.v8i3.13081
  40. Hornsby, J. S., Kuratko, D. F., & Zahra, S. A. (2002). Middle managers’ perception of the internal environment for corporate entrepreneurship: Assessing a measurement scale. Journal of Business Venturing, 17(3), 253–273. doi:https://doi.org/10.1016/s0883-9026(00)00059-8
  41. Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635–672. doi:https://doi.org/10.2307/256741
  42. Hussain, K., Konar, R., & Ali, F. (2016). Measuring service innovation performance through team culture and knowledge sharing behaviour in hotel services: A PLS approach. Procedia-Social and Behavioral Sciences, 224(15), 35–43. doi:https://doi.org/10.1016/j.sbspro.2016.05.397
  43. Ismail, U. (2019). Moderating/mediating effects of HRM practices in organizational justice on innovative work behavior among the hotel industry of Pakistan; a case study of Lahore. Global Journal of Human Resource Management, 5(1), 20–45.
  44. Ismail, U. (2020). Mediating effects of HRM practices in organizational justice on innovative work behavior among the hotel industry of Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 10(1), 132-148.
  45. Israel, G. D. (1992). Determining sample size (Fact sheet PEOD-6). Florida, FL: University of Florida
  46. Janssen, O. (2000). Job demands, perceptions of effort-reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287–302. doi:https://doi.org/10.1348/096317900167038
  47. Jiun-Lan, H., & Jeng-Hwan, W. (2015). Exploring the effects of organizational justice on employees’ innovative behavior in hospitality industry from the aspect of organizational support. Revista de Cercetare si Interventie Sociala, 49, 113-126.
  48. Joseph, K. E., & Dai, C. (2009). HRM practices and organizational performance: An empirical analysis. International Journal of Business and Management, 4(8), 117–127. doi:https://doi.org/10.5539/ijbm.v4n8p117
  49. Khatri, N. (1999). Emerging issues in strategic HRM in Singapore. International Journal of Manpower, 20(8), 516-529.
  50. Kim, Y., & Lee, B. G. (2013). An analysis for the mediating effect of organizational justice on the performance in the virtual organization. International Journal of Software Engineering and its Applications, 7(1), 201-210.
  51. Koch, M. J., & McGrath, R. G. (1996). Improving labor productivity: Human resource management policies do matter. Strategic Management Journal, 17(5), 335–354. doi:Krischer, M. M., Penney, L. M., & Hunter, E. M. (2010). Can counterproductive work behaviors be productive? CWB as emotion-focused coping. Journal of Occupational Health Psychology, 15(2), 154-166. doi:https://doi.org/10.1037/a0018349
  52. Lambert, E. G., Liu, J., & Jiang, S. (2018). An exploratory study of organizational justice and work attitudes among chinese prison staff. The Prison Journal, 98(3), 314–333. doi:https://doi.org/10.1177/0032885518764919
  53. Lamprakis, A., Alamani, K., Malliari, A., & Grivas, I. (2018). The organisational justice as a human resources management practice and its impact on employee engagement: The case of the prefecture of Attica (Greece). Scientific Annals of Economics and Business, 65(1), 65–79.
  54. Leelamanothum, A., Na-Nan, K., & Ngudgratoke, S. (2018). The influences of justice and trust on the organizational citizenship behavior of generation X and Generation Y. Asian Social Science, 14(5), 60-68. doi:https://doi.org/10.5539/ass.v14n5p60
  55. Leung, K., & Park, H.-J. (1986). Effects of interactional goal on choice of allocation rule: A cross-national study. Organizational Behavior and Human Decision Processes, 37(1), 111–120. doi:https://doi.org/10.1016/0749-5978(86)90047-6
  56. Leventhal, G. S. (1980). What should be done with equity theory? new approaches to the study of fairness in social relationships. In K. Gergen, M. Greenberg, & R. Willis (Eds.), Social exchange: Advances in theory and research.New York, NY: Plenum.
  57. Ling, T. C., & Nasurdin, A. M. (2010). Human resource management practices and organizational innovation: An empirical study in Malaysia. Journal of Applied Business Research (JABR), 26(4), 105-116. doi:https://doi.org/10.19030/jabr.v26i4.311
  58. Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.doi:https://doi.org/10.1146/annurev.psych.52.1.397
  59. Masood, T. (2010). Impact of Human Resource Management (HRM) practices on organizational performance: A mediating role of employee performance (Doctoral dissertation). Mohammad Ali Jinnah University, Islamabad, Pakistan.
  60. Mbiu, A. K., & Nzulwa, J. (2018). Influence of human resource planning on employee productivity in county governments in Kenya. The Strategic Journal of Business and Change Management, 5(4), 193-214.
  61. McCain, S. C., Tsai, H., & Bellino, N. (2010). Organizational justice, employees’ ethical behavior, and job satisfaction in the casino industry. International journal of contemporary hospitality management, 22(7), 992-1009. doi: https://doi.org/10.1108/09596111011066644
  62. Momeni, M., Ebrahimpour, H., & Ajirloo, M. B. (2014). Surveying the impact of inferential organizational justice on innovative work behavior. Singaporean Journal of Business, Economics and Management Studies, 51(1123), 1–8. doi:https://doi.org/10.12816/0003900
  63. Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527–556. doi:https://doi.org/10.5465/256591
  64. Nieves, J., & Quintana, A. (2018). Human resource practices and innovation in the hotel industry: The mediating role of human capital. Tourism and Hospitality Research, 18(1), 72–83. doi:https://doi.org/10.1177/1467358415624137
  65. Noerchoidah, N., & Harjanti, D. (2019). Exploring the relationship between procedural justice and innovative work behavior in hospitality industry. Jurnal Manajemen dan Kewirausahaan, 21(1), 21–31. doi:https://doi.org/10.9744/jmk.21.1.21-31
  66. Nucharee, S., & Teeradej, P. (2019). Roles of expectancy on employee engagement and job performance. Journal of Administrative and Business Studies, 5(2), 88-98. doi:https://doi.org/10.20474/jabs-5.2.3
  67. Okechukwu, W. (2017). Influence of training and development, employee performance on job satisfaction among the staff. Journal of Technology Management and Business, 4(1), 1-16.
  68. Osburn, H. G. (2000). Coefficient alpha and related internal consistency reliability coefficients. Psychological Methods, 5(3), 343-355. doi:https://doi.org/10.1037/1082-989x.5.3.343
  69. Pan, X., Chen, M., Hao, Z., & Bi, W. (2018). The effects of organizational justice on positive organizational behavior: Evidence from a large-sample survey and a situational experiment. Frontiers in Psychology, 8, 2315. doi:https://doi.org/10.3389/fpsyg.2017.02315
  70. Parker, R. J., Nouri, H., & Hayes, A. F. (2011). Distributive justice, promotion instrumentality, and turnover intentions in public accounting firms. Behavioral Research in Accounting, 23(2), 169–186.
  71. Pekurinen, V. M., Välimäki, M., Virtanen, M., Salo, P., Kivimäki, M., & Vahtera, J. (2017). Organizational justice and collaboration among nurses as correlates of violent assaults by patients in psychiatric care. Psychiatric Services, 68(5), 490–496. doi:https://doi.org/10.1176/appi.ps.201600171
  72. Saad, S. K., & Elshaer, I. A. (2017). Organizational politics and validity of layoff decisions: Mediating role of distributive justice of performance appraisal. Journal of Hospitality Marketing & Management, 26(8), 805–828. doi:https://doi.org/10.1080/19368623.2017.1320257
  73. Schuler, R., & Jackson, S. E. (2014). Human resource management and organizational effectiveness: Yesterday and today. Journal of Organizational Effectiveness: People and Performance, 1(1), 35-55. doi:https://doi.org/10.1108/joepp-01-2014-0003
  74. Schuler, R. S. (1992). Strategic human resources management: Linking the people with the strategic needs of the business. Organizational Dynamics, 21(1), 18–32. doi:https://doi.org/10.1016/0090-2616(92)90083-y
  75. Van de Ven, A. H. (1986). Central problems in the management of innovation. Management Science, 32(5), 590–607. doi:https://doi.org/10.1287/mnsc.32.5.590
  76. Yuen Onn, C., Nordin bin Yunus, J., Yusof, H. b., Moorthy, K., & Ai Na, S. (2018). The mediating effect of trust on the dimensionality of organisational justice and organisational citizenship behaviour amongst teachers in Malaysia. Educational Psychology, 38(8), 1010–1031. doi:https://doi.org/10.1080/01443410.2018.1426836
  77. Zhang, M., & Zhang, L. (2012). Teacher’s innovative work behavior and innovation climate. Chinese Journal of Ergonomics, 18, 1–6.

To Cite this article

Ismail, U., Pervaiz, M. K., & Saif-ur-Rehman, M. (2020). Distributive justice towards innovative work behavior with mediating effects of human resource management practices in the hotel industry of Pakistan. International Journal of Business and Administrative Studies, 6(3), 136-149. doi: https://dx.doi.org/10.20469/ijbas.6.10002-3