KKG PUBLICATIONS
  • Home
  • Journals
    • BUSINESS & ADMINISTRATIVE STUDIES
    • HUMANITIES, ARTS & SOCIAL SCIENCES
    • TECHNOLOGY & ENGINEERING STUDIES
    • APPLIED SCIENCES
    • MEDICAL SCIENCES
  • Publishing Ethics
  • Privacy Policy
  • Crossmark Policy
  • Contact Us
  • Home
  • Journals
    • BUSINESS & ADMINISTRATIVE STUDIES
    • HUMANITIES, ARTS & SOCIAL SCIENCES
    • TECHNOLOGY & ENGINEERING STUDIES
    • APPLIED SCIENCES
    • MEDICAL SCIENCES
  • Publishing Ethics
  • Privacy Policy
  • Crossmark Policy
  • Contact Us
Quota Exceeded

Bandwidth Quota Exceeded

This site has exceeded its monthly quota for bandwidth. It must be upgraded via the Firebase console before it can begin serving traffic again.

This is my site. What do I do?

Visit the Firebase console and upgrade the billing plan for this project. If you encounter any issues upgrading, please reach out to support for additional help.

Impact of Organizational Culture on Employee Performance and Organizational Citizenship
Behavior (OCB)


Volume 3, Issue 5
Nishat Ameer

Published online: 24 October 2017

Article Views: 36

Abstract

Banks are considered a backbone in any country’s economy. The aim of this study is to find out that, how dimensions of an organization-culture put impact on concerned employee’s performance and Organizational Citizenship Behavior (OCB) in banks. The grandness of this research is to cater researchers with valuable knowledge and understanding of components which influence employee’s performance and OCB in banks. In order to collect the data 150 questionnaires were disseminated amongst respondents and 100 questionnaires out of them were collected and used to analyze the results. Convenience sampling method was conducted and data collected was analyzed by correlation analysis and regression analysis. The results show that dimensions of organization culture significantly affect the employee’s performance and OCB. The outcomes of current study will not only increase the employee performance but directly and indirectly will affect the other outcomes linked with organizational culture, employee performance and organizational citizenship behavior. Banking sector should implement such strategies which promote individualistic practices. Banking sector should promote the individualistic culture not collectivist because the society culture is individualistic and people want to work as individual. If power distance is high in organizations it affects the employee performance. Future researchers may include other variables that affect the employee’s performance and OCB.

 

References

  1. Ahmed, M., & Shafiq, S. (2014). The impact of organizational culture on organizational performance: A case study on telecoms sector. Global Journal of Management and Business Research, 14(3), 21-29.
  2. Ali, M., Kulik, C. T., & Metz, I. (2009). The impact of gender diversity on performance in services and manufacturing organizations. Academy of Management Proceeding August 1, 2009, Retrieved from https://goo.gl/wKfGBs
  3. Altantsetseg, P., Chen, K. C., & Chang, M. L. (2017). Male and female leaders’ entrepreneurial leadership: A comparative study of Mongolia, Taiwan and Thailand on leader-member exchange. Journal of Administrative and Business Studies, 3(3), 144-152.
  4. Aquino, K., & Bommer, W. H. (2003). Preferential mistreatment: How victim status moderates the relationship between organizational citizenship behavior and workplace victimization. Organization Science, 14(4), 374-385.
  5. Ayutthaya, N. J. S., Tuntivivat, S., & Prasertsin, U. (2016). The effect of positive psychological capital and organizational climate on service quality: The mediation role of work engagement of hotel service employees in Ratchaburi province. Journal of Administrative and Business Studies, 2(4), 167-176.
  6. Awadh, A. M., & Alyahya, M. S. (2013). Impact of organizational culture on employee performance. International Review of Management and Business Research, 2(1), 168-175.
  7. Begley, T. M., Lee, C., Fang, Y., & Li, J. (2002). Power distance as a moderator of the relationship between justice and employee outcomes in a sample of Chinese employees. Journal of Managerial Psychology, 17(8), 692-711.
  8. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.
  9. Bashir, J. A. (2012). The organization’s cultural values: A study of public sector universities in pakistan. African Journal of Business Management, 8(10), 3685-3693.
  10. Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”. Academy of Management Journal, 26, 587-595.
  11. Bo-Shing, L. A., & Xiaodie P. J. (2017). Exploring the relationship between leadership, organizational culture, trust, and effectiveness of knowledge sharing by forced learning. Journal of Administrative and Business Studies, 3(2), 89-104.
  12. Brooks, I. (2006). Organizational behavior: Individuals, groups and organization. New Jersey, NJ: Financial Times Prentice Hall.
  13. Burke, R. J., & McKeen, C. A. (1990). Mentoring in organizations: Implications for women. Journal of Business Ethics, 9(4), 317-332.
  14. Campbell, J. P., McHenry, J. J., & Wise, L. L. (1990). Modeling job performance in a population of jobs. Personnel Psychology, 43(2), 313 575.
  15. Cascio, W. F. (1986). Managing human resources. New York, NY: McGraw-Hill.
  16. Chhokar, J. S., Zhuplev, A., Fok, L. Y., & Hartman, S. J. (2001). The impact of culture on equity sensitivity perceptions and organizational citizenship behavior: A five-country study. International Journal of Value-Based Management, 14(1), 79-98.
  17. Cho, T., & Yoon, S. (2009). Human resource management, individualism-collectivism, and individual performance among public employees: A test of the main and moderating effects. The Korean Journal of Policy Studies, 23(2), 57-78.
  18. Christie, P. M. J., Kwon, I. W. G., Stoeberl, P. A., & Baumhart, R. (2003). A cross-cultural comparison of ethical attitudes of business managers: India Korea and the United States. Journal of Business Ethics, 46(3), 263-287.
  19. Daft, R. L., & Weick, K. E. (1984). Toward a model of organizations as interpretation systems. Academy of Management Review, 9(2), 284-295.
  20. Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 23(3), 601-620.
  21. Drucker, P. (1970). Entrepreneurship in business enterprise. Journal of Business Policy, 1(1), 3-12.
  22. Dyne, V. L., Vandewalle, D., Kostova, T., Latham, M. E., & Cummings, L. L. (2000). Collectivism, propensity to trust and self-esteem as predictors of organizational citizenship in a non-work setting. Journal of Organizational Behavior, 2(1), 3-23.
  23. Eagly, A. H. (1987). Reporting sex differences. American Psychologist, 42(7), 756-757.
  24. Ebrahimpour, H., Zahed, A., Khaleghkhah, A., & Sepehri, M. B. (2011). A survey relation between organizational culture and organizational citizenship behavior. Procedia-Social and Behavioral Sciences, 30, 1920-1925.
  25. Engellandt, A., & Riphahn, R. T. (2011). Evidence on incentive effects of subjective performance evaluations. Industrial and Labor Relations Review, 64(2), 241-257.
  26. Erdogan, Y., Yaman, E., Senturk, O., & Kalyoncu, E. (2008). Power distance in web-based education: The case of Bilgi university. Journal of Values Education, 6(15), 115-137.
  27. Farh, J. L., Hackett, R. D., & Liang, J. (2007). Individual-level cultural values as moderators of perceived organizational support employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of Management Journal, 50(3), 715-729.
  28. Freud, S. (1927). The future of an illusion. New York, NY: W. W. Norton & Company.
  29. George, O., Owoyemi, O., & Onakala, U. (2012). Hofstede’s ‘software of the mind’ revisited and tested: The case of Cadbury worldwide and Cadbury (Nigeria) Plc-A qualitative study. International Business Research, 5(9), 148-157.
  30. Gilligan, C. (1982). In a different voice. Massachusetts, MA: Harward University Press.
  31. Greenberg, J., & Baron, R. A. (1995). Behavior in organizations: Understanding and managing the human side of work (Doctoral dissertation). University of Maribor, Maribor, Slovenia.
  32. Guss, F. (2012). The influence of uncertainty avoidance on dynamic business decision making across culture a growth mixture modeling approach. International Business Research, Technique and Practices, 6(2), 12-30.
  33. Hartnell, C. A., Kinicki, A. J., Lambert, L. S., Fugate, M., & Doyle, C. P. (2016). Do similarities or differences between CEO leadership andm organizational culture have a more positive effect on firm performance? A test of competing predictions. Journal of Applied Psychology, 101(6), 846-861.
  34. Heilman, M. E., Block, C. J., & Lucas, J. A. (1992). Presumed incompetent? Stigmatization and affirmative action efforts. Journal of Applied Psychology, 77(4), 536-544.
  35. Heskett, J. L., & Kotter, J. P. (1992). Corporate culture and performance. Business Review, 2, 83-93.
  36. Hill, C .W. (2005). International business competing in the global market place. New York, NY: McGraw-Hill.
  37. Hofstede, G. & Hofstede, G. J. (2005). Cultures and organizations: Software of the Mind. New York, NY: McGraw-Hill.
  38. Hofstede, G. & Peterson, M. F. (2000). National values and organizational practices. In N. M. Ashkanasy, C. P. M. Wilderom & M. F. Peterson (Eds.), Handbook of organizational culture and climate. London: Sage Publication.
  39. Hofstede, G. (1994). The business of international business is culture. International Business Review, 3(1), 1-14.
  40. Hofstede, G. (2001). Cultural consequences: Comparing values, behavior, institutions, and organizations across nation. Thousand Oaks, CA: Sage Publications.
  41. Hofstede, G. (2006). What did GLOBE really measure? Researchers’ minds versus respondents’ minds. Journal of International Business Studies, 37(6), 882-896.
  42. Hofstede, G. (2011). Dimensionalizing cultures: The Hofstede model in context. Online Readings in Psychology and Culture, 2(1), 1-26.
  43. Hofstede, G. (1985). The interaction between national and organizational value systems. Journal of Management Studies, 22(4), 347-357.
  44. Hofstede. G., Hofstede, G. J., & Minkov, M. (1991). Cultures and organizations: Software of the mind. New York, NY: McGraw- Hill publishers.
  45. Hofstede. G. (1980). Cultures consequences: International differences in work-related Values. Newbury Park, CA: Sage Publications.
  46. Hui, C. H., Yee, C., & Eastman, K. L. (1995). The relationship between individualism-collectivism and job satisfaction. Applied Psychology, 44(3), 276-282.
  47. Katz, P. A. (1986). Gender identity: Development and consequences. In R. D. Ashmore, & F. K. D. Boca (Eds.), The social psychology of female-male relations: A critical analysis of central concepts (pp. 21-67). Orland, FL: Academic Press.
  48. Katzenstein, P. J., & Nelson, S. (2011). Worlds in collision: Uncertainty and risk in hard times. State and Market, 31(3), 369-394.
  49. Kilmann, R. H., Saxton, M. J., Serpa. R. (1985). Gaining control of the corporate culture. San Francisco, CA: Jossey-Bass.
  50. Kohlberg, L. (1968). Early education: A cognitive-developmental view. Child Development, 39(4), 1013-1062.
  51. Koopmans, L. (2014). Measuring individual work performance (Doctoral dissertation). University of Amsterdam, Amsterdam, Netherlands.
  52. Lunenburg, F. C. (2011). Self-efficacy in the workplace: Implications for motivation and performance. International Journal of Management, Business, and Administration, 14(1), 1-6.
  53. Luque, M. S. D., & Javidan, M. (2004). Uncertainty avoidance. In R. J. House, P. J. Hanges, M. Javidan, P. Dorfman, & V.Gupta (Eds.), Culture leadership and organizations the Globe study of 62 societies (pp. 592-653). Thousand Oaks, CA: Sage Publication.
  54. Markus, H. R., & Kitayama, S. (1994). A collective fear of the collective: Implications for selves and theories of selves. Personality and Social Psychology Bulletin, 20(5), 568-579.
  55. McCarty, J. & Hattwick, P. (1992). Cultural value orientations: A comparison of magazine advertisements from the United States and Mexico. Advances in Consumer Research, 19, 34-38.
  56. Mischel, W. (1966). A social-learning view of sex differences in behavior. In E. E. Maccoby (Ed.), The development of sex differences. Stanford, CA: Stanford University Press.
  57. Mohamed, R. K. M. H., Nor, C. S. M., Hasan, N. A., Olaganthan, V., & Gunasekaran, Y. (2013). The impact of an organization’s culture towards employees’ performance: A study on the Frontline hotel employees. International Journal of Academic Research in Business and Social Sciences, 3(8), 1-10.
  58. Mohanty, J., & Rath, B. P. (2012). Influence of organizational culture on organizational citizenship behavior: A three-sector study. Global Journal of Business Research, 6(1), 65-76.
  59. Moorman, R.H., & Blakely, G.L. (1995). Individualism-collectivism as an individual difference predictor of organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-142
  60. Yusof, M. H. S., Munap, R. Mohd, B. R. I., Ab Hamid, N. R., & Md-Khir, R. (2017). The relationship between organizational culture and employee motivation as moderated by work attitude. Journal of Administrative and Business Studies, 3(1), 21-25.
  61. Naqshbandi, M. M., & Idris, F. (2012). Competitive priorities in malaysian service industry. Business Strategy Series, 13(6), 1-10.
  62. Naqshbandi M. M., Kaur S, Sehgal R., & Subramaniam, I. D. (2015). Organizational culture profile of Malaysian high-tech industries Asia-Pacific Journal of Business Administration, 7(1), 2-19.
  63. Naranjo-Valencia, J. C., Jimenez-Jimenez, D., & Sanz-Valle, R. (2016). Studying the links between organizational culture, innovation, and performance in Spanish companies. Latin American Journal of Psychology, 48(1), 30-41.
  64. Noordin, F., & Jusoff, K. (2010). Individualism-collectivism and job satisfaction between Malaysia and Australia. International Journal of Educational Management, 24(2), 159-174.
  65. Organ, D. W. (1988). A restatement of the satisfaction-performance hypothesis. Journal of Management, 14(4), 547-557.
  66. Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775-802.
  67. Pettigrew, A. M. (1979). On studying organizational cultures. Administrative Science Quarterly, 24(4), 570-581.
  68. Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, Total Quality Management (TQM), and organization performance-the mediating role of TQM. European Journal of Operational Research, 168(1), 35-50.
  69. Poncheri, R. M. (2006). The impact of work context on the prediction of job performance (Graduate thesis). North Carolina State University, Raleigh, NC.
  70. Roe, R. A. (1999). Work performance: A multiple regulation perspective. International Review of Industrial and Organizational Psychology, 14, 231-336.
  71. Rehman, Z. U., Bilal, S., Saghar, R., & Abbasi, M. (2017). Analyzing the role of soft skills and hard skills towards performance: An empirical study of the engineering industry. International Journal of Business and Administrative Studies, 3(4), 152-157.
  72. Randel, A. E., & Wu, A. (2011). Need for power, collective identity, and political skill: An investigation in Taiwan. The Journal of Social Psychology, 151(4), 395-398.
  73. Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of Applied Psychology, 87(1), 66-80.
  74. Sagie, A., & Aycan, Z. (2003). A cross-cultural analysis of participative decision-making in organizations. Human Relations, 56(4), 453 473.
  75. Sims, R. L., & Keenan, J. P. (1999). A cross-cultural comparison of managers’ whistleblowing tendencies. International Journal of Value Based Management, 12(2), 137-151.
  76. Smka, K. J. (2004). Culture’s role in marketers’ ethical decision making: An integrated theoretical framework. Academy of Marketing Science Review, 1, 1-32.
  77. Selvina, M. (2016). Indonesian accountant vs foreign accountant in Indonesian job competition as an effect of Asean economic community 2015. International Journal of Business and Administrative Studies, 2(1), 16-19.
  78. Schein, E. H. (2006). Organizational culture and leadership. San Francisco, CA: Jossey-Bass.
  79. Shapiro, C. J. A. M., Kessler, I., & Purcell, J. (2004). Exploring organizationally directed citizenship behaviour: Reciprocity or ‘it’s my job’? Journal of Management Studies, 41(1), 85-106.
  80. Slocum, J. W., & Hellriegel, D. (2008). Principles of organizational behavior. Mason, IA: Cengage Learning.
  81. Stannack, P. (1996). Purchasing power and supply chain management powertwo different paradigms? A response to Ramsay’s ‘Purchasing power’. European Journal of Purchasing & Supply Management, 2(1), 47-56.
  82. Stewart, D. (2010). Growing the corporate culture. Retrieved from https://goo.gl/ELDnVt
  83. Tichy, N. M. (1983). Managing strategic change: Technical, political, and cultural dynamics. New York, NY: A Wiley-Inter science Publication.
  84. Titiev, M. (1959). Introduction to cultural anthropology. New York, NY: Holt, Rinehart and Winston, Inc..
  85. Triandis, H. C., Bontempo, R., Villareal, M. J., Asai, M., & Lucca, N. (1988). Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. Journal of Personality and Social Psychology, 54(2), 323-338.
  86. Turnipseed, D. L., & Rassuli, A. (2005). Performance perceptions of organizational citizenship behaviours at work: A bi-level study among managers and employees. British Journal of Management, 16(3), 231-244.
  87. Todres, J. (2003). Women’s rights and children’s rights: A partnership with benefits for both. Cardozo Women’s Law Journal, 10, 603-605.
  88. Uddin, M. J., Luva, R. H., & Hossain, S. M. M. (2012). Impact of organizational culture on employee performance and productivity: A case study of telecommunication sector in Bangladesh. International Journal of Business and Management, 8(2), 63-67.
  89. Wallach, E. J. (1983). Individuals and organizations: The cultural match. Training & Development Journal, 37(2), 28-36.
  90. Weitzman, L. J. (1979). Sex role socialization: A focus on women. Palo Alto, CA: Mayfield Publishing Company.

To Cite this article

Ameer, N. (2017). Impact of organizational culture on employee performance and Organizational Citizenship Behavior (OCB). International Journal of Business and Administrative Studies, 3(5), 183-196.


© 2020. KKG Publications
Calle Alarcon 66, Sant Adrian De Besos 08930, Barcelona Spain | 00 34 610 911 348
About Us | Contact Us | Feedback

Search