A Delphi-AHP Model of Consultants Evaluation for Airline Operation Systems
Volume 2, Issue 1
HUA-AN LU , CHIA-YING SUNG
Published online: 02 March 2017
Article Views: 27
Abstract
Information technologies have been widely used in almost all business industries. Airlines to be a high-tech industry require many different information systems to support their daily operations, such as the Flight Operation Control System (FOCS) and the Crew Scheduling System (CSS) focused on in this study. Not all airlines have enough abilities to develop the tailored systems for their operations. Most parts of airlines must evaluate appropriate vendors with the ability to introduce professional systems. In our study case, FOCSs and CSSs concern many tasks and functions among various departments in airlines. The studied company intends to entrust a specialized and experienced consultant company to evaluate ideal operation systems. This study aims to propose a systematic analysis process to evaluate professional consultants for the studied company. Based on an Analysis Hierarchy Process (AHP), all respondents were asked to repeatedly express the pair-comparison results, according to the design of the Delphi method, until reaching the preset consistency thresholds. This process assists the studied airline in selecting an ideal consultant after a two-round investigation.
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