Business process refers to a series of activities including methods, tools, actors etc. that is involved in business operation to achieve the business objectives. It covers the daily operations of a business. These sequences of activities are meant to produce results meant to add values to customers and stakeholders. Effective business organization requires a continuous renewal of each step to ensure that the business meets the constant changes associated with the business world. Today’s business arena, especially in the emerging economy, is constantly struggling with inadequate power supply and other resources needed for business development. More so, the internet and social networking influence is presently changing the way people are doing business. Therefore, given the competitive nature in the business world, improving the efficiency of each step in the business process is essential for sustainability. Efficiency in the business process could be enhanced using several measures. This study examined the extent to which business process can be enhanced through research. The study adopted a descriptive survey design and studied four multinational as well as four emerging business enterprises. The study’s sample size was forty (40) respondents selected across the top management staff of the chosen companies who possessed the required knowledge regarding the variables studied in this research. A questionnaire was used for data collection and data analysis using frequency count, percentages and chi-square. Findings from this study indicated that research is one area that most emerging business organizations often neglect. While multinational companies rely greatly on the outcome of research to make their business decisions, most emerging businesses, even though research is essential, still considered researching a waste of resources given that they barely have enough funds to meet their business routine demand. The findings from this study also revealed that outcomes or results from the research could enhance operational business efficiency. It also enhances the flexibility of business processes, as well as ensures innovation in a business process. The study also revealed that research provides the tools needed to tackle societal challenges that affect business processes.

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Taorid, A. A. (2016). Enhancing business process through research. International Journal of Business and Administrative Studies, 2(3), 83-90.