This research aimed to study emotional intelligence and conflict management styles of employees associated with the private sector organizations in Surat, Gujarat, India. Specifically, this study tried to explore a relationship between the emotional intelligence level of employees and their respective styles of handling conflict. The study applied two instruments, namely, the Emotional Intelligence Scale, to measure emotional intelligence and the Conflict Style Survey to determine the conflict management style of the employees. A stratified convenience sampling has been taken for conducting the research. The findings depict that employees have an emotional intelligence highest in Empathy and Self-Motivation, but lowest in Self-Development. The Collaborating and Competing conflict management styles are the two most used by the employees in handling conflict within the organization. In comparison, the Avoiding style is the least used by the employees.

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Bhalerao, S. (2016). Role of emotional intelligence in organizational conflict Management. International Journal of Business and Administrative Studies, 2(2), 58-64.