Is Islamic Banking Another Marketing Gimmick?



Volume 7, Issue 3
Asma Zeeshan

Published online: 26 June 2021
Article Views: 25
 
AbstractReferencesCite
Islamic banking has proliferated in the past three decades in more than 75 countries globally. The banking system is portrayed as following Sharia law in its true sense, whereas it’s not following it, which many religious scholars question. Therefore, this study aims to develop an understanding if there are significant variances in Islamic marketing and conventional being practiced by banks in Pakistan to have answered the following questions. Whether Islamic banks use true Islamic practices or practice Islam as a symbol to market their services? How are banking activities of Islamic banking different from those of conventional banking? Do marketers of Islamic banking use symbolic consumption theory to exploit Muslim customers? This paper follows a qualitative approach to find out whether Islamic banking is practicing Islamic marketing. If not, then how it’s market share is increasing so rapidly? Alternatively, is it due to symbolic interactionism due to which Islamic banks are growing rapidly? Our analysis suggests that it is due to symbolic interactionism that Islamic banks are rapidly increasing. Whereas Islamic banks portray that marketing and operations of Islamic banks are Islamic Sharia-compliant, however, these are not practiced. Findings of this study are important as these would help banking firms offering Islamic banking services to better base banking operations on true Islamic sharia laws and develop marketing communication strategies that follow Islamic ethical values and concepts of Halal.

  1. Abdullah, K., & Ahmad, M. I. (2010). Compliance to Islamic marketing practices among businesses in Malaysia. Journal of Islamic Marketing, 1(3), 286-297. doi:https://doi.org/10.1108/17590831011082446
  2. Abdurrahaman, D. T., & Osman, Z. (2017). Development of conceptual framework for nigerian generation Y-ers’ purchase intention and response towards indigenous celebrity-endorsed products: A PLS-SEM study on selected mobile service providers in Nigeria. Journal of Administrative and Business Studies, 3(1), 49-59. doi:https://doi.org/10.20474/jabs-3.1.4
  3. Abedifar, P., Hasan, I., & Tarazi, A. (2016). Finance-growth nexus and dual-banking systems: Relative importance of Islamic banks. Journal of Economic Behavior & Organization, 132, 198–215. doi:https://doi.org/10.1016/j.jebo.2016.03.005
  4. Ahmad, K., Rustam, G. A., & Dent, M. M. (2011). Brand preference in Islamic banking. Journal of Islamic Marketing, 2(1), 74-82. doi:https://doi.org/10.1108/17590831111115259
  5. Ali, H., Zainuddin, A., Rashid, W. E. W., & Jusoff, K. (2009). Customers satisfaction in Malaysian Islamic banking. International Journal of Economics and Finance, 1(1), 197-202.
  6. Alom, M. M., & Haque, M. S. (2011). Marketing: An Islamic perspective. World Journal of Social Sciences, 1(3), 71-81.
  7. Amin, M., Isa, Z., & Fontaine, R. (2013). Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia. International Journal of Bank Marketing, 31(2), 79-97.
  8. Awan, H. M., & Bukhari, K. S. (2011). Customer’s criteria for selecting an Islamic bank: Evidence from Pakistan. Journal of Islamic marketing, 2(1), 14-27. doi:https://doi.org/10.1108/17590831111115213
  9. Cassell, C., & Symon, G. (1994). Qualitative methods in organizational research: A practical guide. London, UK: Sage Publications Ltd.
  10. Daabes, A. A. (2018). Islamic marketing paradoxes: A way to understand it again. Journal of Islamic Marketing, 9(2), 329-337. doi:https://doi.org/10.1108/jima-12-2016-0106
  11. Doster, L. (2013). Millennial teens design and redesign themselves in online social networks. Journal of Consumer Behaviour, 12(4), 267–279. doi:https://doi.org/10.1002/cb.1407
  12. Dusuki, A. W., & Abdullah, N. I. (2007). Why do Malaysian customers patronise Islamic banks? International Journal of Bank Marketing, 25(3), 142-160. doi:https://doi.org/10.1108/02652320710739850
  13. Erol, C., & El-Bdour, R. (1989). Attitudes, behaviour, and patronage factors of bank customers towards Islamic banks. International Journal of Bank Marketing, 7(6), 31-37. doi:https://doi.org/10.1108/02652328910132060
  14. Estiri, M., Hosseini, F., Yazdani, H., & Nejad, H. J. (2011). Determinants of customer satisfaction in Islamic banking: Evidence from Iran. International Journal of Islamic and Middle Eastern Finance and Management, 4(4), 295-307.
  15. Hosany, S., & Martin, D. (2012). Self-image congruence in consumer behavior. Journal of Business Research, 65(5), 685–691. doi:https://doi.org/10.1016/j.jbusres.2011.03.015
  16. Hudson, B. T., & Balmer, J. M. (2013). Corporate heritage brands: Mead’s theory of the past. Corporate Communications: An International Journal, 18(3), 347-361. doi:https://doi.org/10.1108/ccij-apr-2012-0027
  17. Jamal, A., & Goode, M. M. (2001). Consumers and brands: A study of the impact of self-image congruence on brand preference and satisfaction. Marketing Intelligence & Planning, 19(7), 482-492. doi:https://doi.org/10.1108/02634500110408286
  18. Jumani, Z., & Siddiqui, K. (2012). Bases of Islamic branding in Pakistan: Perceptions or believes. Interdisciplinary Journal of Contemporary Research in Business, 3(9), 840-847.
  19. Kamarulzaman, Y., & Madun, A. (2013). Marketing Islamic banking products: Malaysian perspective. Business Strategy Series, 14(2), 60-66. doi:https://doi.org/10.1108/17515631311325114
  20. Khattak, N. A., et al. (2010). Customer satisfaction and awareness of Islamic banking system in Pakistan. African Journal of Business Management, 4(5), 662–671.
  21. Kishada, Z., & Wahab, N. A. (2015). Influence of customer satisfaction, service quality, and trust on customer loyalty in Malaysian Islamic banking. International Journal of Business and Social Science, 6(11), 110–119.
  22. Kotler, P. (2009). Marketing management: A South Asian perspective. New Dehli, India: Pearson Education.
  23. Kvale, S., & Brinkmann, S. (2009). Interviews: Learning the craft of qualitative research interviewing. London, UK: Sage.
  24. Leigh, J. H., & Gabel, T. G. (1992). Symbolic interactionism: Its effects on consumer behavior and implications for marketing strategy. Journal of Consumer Marketing, 9(1), 27-38.
  25. Metawa, S. A., & Almossawi, M. (1998). Banking behavior of Islamic bank customers: Perspectives and implications. International Journal of Bank Marketing, 16(7), 299-313. doi:https://doi.org/10.1108/02652329810246028
  26. Othman, A., & Owen, L. (2001). Adopting and measuring customer Service Quality (SQ) in Islamic banks: A case study in Kuwait finance house. International Journal of Islamic Financial Services, 3(1), 1–26.
  27. Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Understanding customer expectations of service. Sloan Management Review, 32(3), 39–48.
  28. Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
  29. Pettigrew, S. (2006). Symbolic double-coding: The case of Australian pubs. Qualitative Market Research: An International Journal, 9(2), 157-169. doi:https://doi.org/10.1108/13522750610658793
  30. Razalli, M. R., & Hasnan, N. (2017). Managing change for radical business process improvement: Effects on Islamic banks performance. International Journal of Business and Economic Affairs, 2(6), 327-334. doi:https://doi.org/10.24088/ijbea-2017-26001
  31. Rice, P. L., & Ezzy, D. (1999). Qualitative research methods: A health focus. Melbourne, Australia: Oxford University Press.
  32. Samah, S. A. A., Jusoff, K., Nor, M. R. M., & Suliaman, I. (2011). Prophetic best practices in business for human capital development. In International Islamic Finance and Business Symposium and Carnival, Universiti Teknologi MARA, Shah Alam, Malaysia.
  33. Solomon, M., Russell-Bennett, R., & Previte, J. (2012). Consumer behaviour. New York, NY: Pearson Higher Education AU.
  34. Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory. New York, NY: Sage Publications, Inc.
  35. Sun, P. H., Mohamad, S., & Ariff, M. (2017). Determinants driving bank performance: A comparison of two types of banks in the OIC. Pacific-Basin Finance Journal, 42, 193–203. doi:https://doi.org/10.1016/j.pacfin.2016.02.007
  36. Wilson, J. A., & Liu, J. (2010). Shaping the halal into a brand? Journal of Islamic Marketing, 1(2), 107-123. doi:https://doi.org/10.1108/17590831011055851
  37. Wulandari, D., & Subagio, A. (2015). Consumer decision making in conventional banks and islamic bank based on quality of service perception. Procedia-Social and Behavioral Sciences, 211, 471–475.
Zeeshan, A. (2021). Is Islamic banking another marketing gimmick? International Journal of Business and Administrative Studies7(3), 42-53. doi: https://dx.doi.org/10.20469/ijbas.7.10004-3